Last Updated: 1 July 2026
TLH Consulting (“TLH Consulting”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.
ABN: 76 402 427 250
Location: Brisbane, Queensland, Australia
Information We Collect
We may collect personal information including:
- Name
- Email address
- Telephone number
- Company name
- Job title
- Information submitted through our contact forms
- Information you provide during enquiries or consultations
- Website usage information collected through cookies or analytics tools
You are under no obligation to provide personal information; however, doing so may be necessary for us to respond to your enquiry or provide our services.
How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide consulting, reporting, dashboard and data-related services
- Prepare proposals, quotations and project documentation
- Communicate with clients and prospective clients
- Improve our website, services and client experience
- Meet legal, regulatory and professional obligations
- Manage projects, service delivery and ongoing support
We do not sell or rent your personal information to third parties.
Client Business Data
Client business data supplied to TLH Consulting remains the property of the client. We only access, use and process client business data for the purpose of delivering agreed consulting, reporting, dashboard, integration or support services.
Client business data may include financial, operational, sales, customer, employee, job, inventory or system information. Access will be limited to what is reasonably required for the agreed engagement.
Where practicable, access credentials should be provided through secure, client-approved methods. TLH Consulting will not use client business data for unrelated purposes or disclose it except where required to deliver the agreed services, with the client’s authority, or as required by law.
Cloud Services and Technology Providers
To operate our business and deliver services, we may use reputable cloud and technology providers. Depending on the engagement, these may include:
- Microsoft 365, Outlook, OneDrive and SharePoint
- Microsoft Power BI and related Microsoft cloud services
- Website hosting and form providers
- Accounting, ERP, CRM and operational platforms used by the client
- Cloud storage, data integration, database and analytics providers
- IT support and cybersecurity service providers
These providers may store or process information on our behalf and are given access only to the information reasonably necessary to provide their services. Some providers may store or process information outside Australia. Their handling of information is governed by their own privacy and security terms.
Website Analytics and Cookies
Our website may use cookies and analytics services to understand how visitors use our website and to improve user experience.
You may disable cookies through your web browser; however, some website functionality may be affected.
Disclosure of Information
We may disclose your information to trusted service providers where necessary to operate our business, including:
- Website hosting and form providers
- Microsoft 365 and other cloud service providers
- Data integration, analytics and reporting platforms
- Contractors or specialists engaged with the client’s knowledge or authority
- IT support, cybersecurity and professional advisers
We may also disclose information where required or authorised by law. We do not disclose information for unrelated marketing by third parties.
Security
We take reasonable steps to protect personal information and client business data against loss, misuse, interference, unauthorised access, modification and disclosure.
Security measures may include access controls, password protection, multi-factor authentication, secure cloud storage and limiting access to those who need it for service delivery.
No method of electronic transmission or storage can be guaranteed as completely secure. Clients should avoid sending passwords or highly sensitive information through unsecured email.
Access and Correction
You may request access to or correction of your personal information by contacting us.
Retention and Deletion
We retain personal information and client business data only for as long as reasonably necessary to provide services, meet contractual requirements, maintain business records and comply with legal or regulatory obligations.
When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to any required record-retention periods.
Access and Correction
You may request access to, or correction of, personal information we hold about you by contacting us. We may need to verify your identity before responding.
Data Breaches
If we become aware of a data breach involving personal information or client business data, we will assess the incident and take reasonable steps to contain and respond to it. Where legally required, we will notify affected individuals and relevant authorities.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy, security practices or content of those websites.
Changes to this Policy
We may update this Privacy Policy from time to time. The current version will be published on our website and will show the date it was last updated.
Contact
For privacy enquiries, access requests or concerns, please contact:
TLH Consulting
Brisbane, Queensland
Email: info@tlhconsult.com.au
ABN: 76 402 427 250